Refusal Reasons
Additional Info
More background information:
| Refusal Reason | More Info | Example / Typical Situation |
|---|---|---|
| WrongRecipient | Invoice was sent to the wrong customer/legal entity | Invoice is addressed to Company A, but the recipient determines that Company B should have been invoiced. |
| AddressError | Incorrect or invalid recipient/address information | Wrong establishment, SIRET, service/routing address, delivery address or other recipient addressing information |
| UnknownIssuer | Recipient does not recognize the supplier/issuer | Customer has no known commercial relationship with the supplier and cannot identify why this supplier is invoicing them |
| UnknownTransaction | Recipient cannot identify the underlying transaction | No recognizable purchase, delivery or service corresponds to the invoice |
| Duplicate | The received document/transaction is considered a duplicate | The same business transaction appears to have already been invoiced or submitted |
| DuplicateInvoice | Specifically, the invoice itself has already been received | Invoice was already received and the supplier sends it again |
| OrderError | Problem with the purchase-order information | Wrong PO number, wrong order line, invoice doesn't correspond to the PO, quantities differ from the order, etc |
| MissingContractReference | A required contract reference is missing | Customer requires contract (with a number), but the invoice contains no contract reference. |
| ContractTerminated | The referenced contract is no longer valid. | Supplier invoices services for September, but the underlying contract ended in August. |
| NotConform | General non-conformity with agreed/business requirements. | Invoice doesn't comply with contractual invoicing requirements and none of the more specific reason codes adequately describes the issue. |
| IncorrectTotalAmount | Invoice total is incorrect. | Customer expects €1,000 but invoice total is €1,200; incorrect quantities/prices/discounts may have caused the difference |
| IncorrectVatRate | Incorrect VAT rate/treatment has been applied | 20% VAT used instead of 10%, or VAT charged where the recipient believes an exemption/reverse-charge treatment should apply |
| CalculationError | Mathematical/calculation error in the invoice | quantity × unit price, line totals, allowances/charges, VAT calculation, rounding or totals do not calculate correctly |
Updated about 1 hour ago
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