---
updatedAt: 2026-02-23T13:01:52.000Z
agentTools:
projectIndex: https://docs.billit.be/llms.txt
---
# Contact Support
Via My Billit create support Cases, View status, add Information, give access to Production Environment
## Create Support Ticket from My Billit User Interface
The best way to create a case for Billit support is via the My Billit interface in the **production** environment (not sandbox).
Click on the help button:
You can fill in the data. Some special elements:
* you can give it a category (allows better dispatching at Billit)
* Billit has automatically you contact details and company info
* You can give access to billit for a limited period (not mandatory)
* files can be uploaded (PDF, images). You can send Json or XML files later via email, convert to txt extension (not json or xml).
* you can make screenshot from your screen
## Create Support Ticket from My Billit User Interface
You can monitor all your tickets via MyBillit in the **production** environment. Go to your profile, Help:
You can give access to Billit for a limited time (7 days) by confirming the following:
## Support case items Overview, Case Number
Via your profile, Help you can launch your support overview:
This overview contains Open and Solved items. when selecting one item, you can find in the URL the number of the support case (ticket).